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Advice for International Customers

Advice For International Customers
We are based in the UK but we ship most of our products all over the world. If your address does not automatically check out, please contact us with your order and we will provide you with a quote.

There are some delays with shipping internationally at the moment due to Covid-19. We will endeavour to get your orders out as soon as possible. 

EU/EEA Customers

Following Brexit on 1st January 2021 there will now be import VAT to pay in your home country and so the prices once you have entered your address at checkout will be VAT exclusive. For lower value orders, the VAT chargeable threshold is typically between 10-22 in the EU and so there may be no charges to pay if your order is below this value (including shipping). Please bear in mind that there may be additional handling charges and potential delays during this initial period where our countries learn how to handle the new customs borders. 

International Customers (Non-EU)

The prices at checkout, once you have entered your address, will be VAT exclusive (you do not pay the 20% UK VAT). There will likely be import taxes and duties to pay at the border, which may come before your receive your parcel or after. This will be chargeable at the local rate (depending on state/country). The UK is currently working on new trade deals internationally following Brexit, and so tariffs etc. may be subject to change. Should you wish to receive an estimate on import charges, please contact your local customs office.

More advice for all international customers (excerpt from our Shipping Policy)Importing Goods

When ordering outside of the UK, the recipient is wholly responsible for assuring the product can be legally imported to the destination country

There are some products that we do not ship internationally, such as flammable liquids (e.g. acetone/ethyl alcohol) and air compressors. Air compressors are bulky items that would, in most cases, be prohibitively expensive to ship. If you are purchasing one of our fossil preparation tools, we are more than happy to help you find a suitable alternative in your home country that won't cost you an arm and a leg in shipping! 

Customs, Duties and Taxes

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. ZOIC PalaeoTech has no control over these charges, nor can ZOIC PalaeoTech predict what they may be.

Customs, duties, and taxes are non-refundable so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

    • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.